![]() Please include the following information in your ticket as this will help us look into the issue you are experiencing: 1.) Details explaining your issue, including what troubleshooting you have attempted 2.) What Operating System or Device are you utilizing the VPN on? 3.) What version of the application are you running? 4.) Are you using any other security related software? (i.e., Antivirus/Firewall) 5.) Are you receiving any error messages? Once we receive a support ticket from you we will investigate your issue further.Private Internet Access (PIA) is high on our list of the top VPNs for a reason. If you have contacted our support team can you please provide us with your support ticket number? If you are unable to locate this information or have not contacted our support can you please contact our support team here and include Attn: SMR within your subject. ![]() If you are experiencing any issues with our application we would love to assist you with addressing these issues that you are having with our application. Hello Roberto, I am sorry to hear that you feel this way. Reply from Private Internet Access Nov 3, 2023 but I will reduce the rating by one star until this issue is resolved. VPN is great for most - I'm glad I chose you. please add/update or contact me individually to correct this issue. I will be glad if you consider something. I also wanted to connect another provider and another router in the near future, because my hardware allows me to do this, although again the VPN capabilities seem to limit me. in the future it will be everywhere I think. I would like you to hear me and take into account the fact that I (and others) have expanded connectivity options, thanks to all sorts of innovative technologies. it turns out that I am not fully realizing the capabilities of my motherboard, for which I paid a decent amount. I added applications, addresses, etc., this didn’t suit me, of course, now I’ve found a problem and I can solve it by disabling other connection options. and the system completely goes under the VPN, in general, for a long time I used crutches - the Divided Tunnel. ![]() that is, if I turn off everything and leave one (for example, 1 Ethernet cable), then the interrupt function (connection break) will also work so that the data does not leak. but as it turned out, everything is much simpler - you are setting up only one network channel. For a long time I could not understand what was wrong with this VPN, why it worked so poorly, in a word, I was very disappointed. I have a premium motherboard (even two, my wife has the same), which allows you to set up Internet connections in parallel from two cables and one Wi-Fi signal. Once we receive a support ticket from you we will investigate your issue further. If you are experiencing any issues with protecting your Firestick or utilizing a DIP please contact our support team here and include Attn: SMR within your subject. Within these new locations you can now purchase a DIP for Belgium, Sweden, and US Houston, US Silicon, US Valley. In regards to your desired DIP location, please know that we have recently added several new locations to choose from. Alternatively you can use our SmartDNS feature, please review the following support article for instructions. If you would like you can install our application directly on to your firestick by following the instructions in this support guide. I’m sorry for the difficulties you have experienced butI can assure you that our VPN is compatible with Amazon Fire Stick. Hello C Knoop,I understand that you have purchased a 2 year PIA subscription with the desire to have a Belgium DIP address and to protect your Firestick with the VPN. Reply from Private Internet Access Oct 23, 2023
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